Online tutorials, providing a basic introduction to reference and the reference interview process. An additional course to improve reference strategies and knowledge of financial literacy concepts and resources.
Nebraska STAR Reference Manual (Nebraska Library Commission) This online tutorial, developed by the Nebraska Library Commission, provides a great, basic introduction to reference. The tutorial consists of chapters so you can select what topics interests you most. There are great customer service tips included, as well as suggestions on how to perform a good reference interview.
Smart Investing: Reference Strategies and Resources(Santa Clara County Library District, Infopeople and other funding sources) An online training course available to all librarians who would like to improve their reference strategies and knowledge of financial literacy concepts and resources. The goal of the course is to promote confidence and competence in responding to your library patrons' questions on personal finance and investment.