How Do I...
Digital Book eLending
General Help & Troubleshooting
Lost login information!
iPad/iPhone Troubleshooting (all apps)
Android Troubleshooting (all apps)
Kindle Fire Troubleshooting (all apps)
Mobile Apps: if I leave the wifi/4G area, can I still use my books?
Device Error: Book expired / sync to continue.
Windows: No space on disk or device not connected properly.
Changed password, now cannot log in to software or app.
App Error: "do not belong to any libraries" message.
Windows 8 Specific Problems
Media Manager is blank, or wants to upgrade over and over.
Bad file found: other books work, just not this one.
3M Cloud Library Help
Nook: Error dialog user not activated.
Windows: software "unable to open," not showing books.
Error: over my Adobe ID limit of 6.
Android device not compatible with 3M app.
iPad too old to use 3M app.
TumbleBooks not working on a mobile device.
TumbleBooks not working on computer.
Freading & Enki Help
Checked out a book on the computer, but wanted to use it on my tablet/smartphone instead.
Computer: book does not download to Adobe Digital Editions.
Computer: my Adobe Digital Editions seems to be an older version, how do I update?
Error: over the Adobe authorization limit.
Do not see your question or problem listed?
For direct help from a real human being, contact the State Library's Online Services Help Desk:
If emailing, please tell us which service you are using and how you use it (on an iPad, on a Windows computer, etc) when describing the problem.
First Time User?
eBooks for Kids
Tutorials & Instructions
Software & Apps
Frequently Asked Questions
Digital Books News
Request a Book