How Do I...
Digital Book eLending
3M - iOS Bookmark Bug
Freading - Android & Kindle Fire Issues
OneClick - Mac Yosemite Login Error
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For direct help from a real human being, contact the State Library's Online Services Help Desk:
General Help & Troubleshooting
Lost login information!
iPad/iPhone Troubleshooting (all apps)
Android Troubleshooting (all apps)
Kindle Fire Troubleshooting (all apps)
Mobile Apps: if I leave the wifi/4G area, can I still use my books?
Device Error: Book expired / sync to continue.
Windows: No space on disk or device not connected properly.
Changed password, now cannot log in to software or app.
App Login: what library name do I set?
Mac: some books will not work.
Windows 8 Specific Problems
Media Manager is blank, or wants to upgrade over and over.
Bad file found: other books work, just not this one.
3M Cloud Library Help
Nook: Error dialog user not activated.
Error: over my Adobe ID limit of 6.
Android: Server error when checking out/downloading book.
Windows: software "unable to open," not showing books.
Android device not compatible with 3M app.
iPad too old to use 3M app.
TumbleBooks not working on a mobile device.
eBook Sites not working on computer.
Freading & Enki Help
Checked out a book on the computer, but wanted to use it on my tablet/smartphone instead.
Computer: book does not download to Adobe Digital Editions.
Computer: my Adobe Digital Editions seems to be an older version, how do I update?
Error: over the Adobe authorization limit.
First Time User?
eBooks for Kids
Tutorials & Instructions
Software & Apps
Frequently Asked Questions
Request a Book