Clear Cache

Clearing your browser cache (aka temporary internet files) will clear out leftover junk associated with normal use.  It is a good thing to try if a website is suddenly not working properly. 

If you needed instructions for a mobile device's browser instead, go here.

Microsoft Internet Explorer 9 - 11 (Windows 8, 7, & Vista)

  • Click the Tools menu (either named tools or looks like a small gear on the upper right side).
  • Choose "Internet Options"
  • Under "Browsing History" click "Delete"
  • Select Temporary Internet Files, Cookies, History, Download History, and Passwords
  • Click Delete
  • Close the browser, and then reopen it.

Microsoft Internet Explorer 8.0 (Windows XP)

  • Click Tools in the upper toolbar or click on the Tools icon.
  • Click Internet Options and choose the General tab.
  • Click Delete under "Browsing History".
  • Click Delete Files under "Temporary Internet Files".
  • Click Yes on the Delete Files dialog box.
  • Click Close and then OK.

Mozilla Firefox

  • Click your menu (upper left drop down box) and select History.
  • Select Clear Recent History.
  • Select the Time Range to clear (drop-down menu).  Select "Everything" to clear all cache.
  • Click Details to choose what history elements to clear (cache, cookies, browsing and download history, active logins).
  • Click the Clear Now button.

Google Chrome

  • Click the Customize button (right of the address bar, looks like 3 horizontal lines).
  • Select History
  • Click "Clear all browsing data..."
  • Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data).
  • You can choose the period of time for which you want to clear cached information from the Clear data from this period drop-down menu. To clear your entire cache, select "the beginning of time."
  • Click "Clear browsing data"
  • Close window.
  • Exit Chrome and then re-launch Chrome.