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Digital Book eLending
Help & Frequent Questions
Clearing your browser cache (aka temporary internet files) will clear out leftover junk associated with normal use. It is a good thing to try if a website is suddenly not working properly.
If you needed instructions for a mobile device's browser instead,
Microsoft Internet Explorer 9 - 11 (Windows 8, 7, & Vista)
Click the Tools menu (either named tools or looks like a small gear on the upper right side).
Choose "Internet Options"
Under "Browsing History" click "Delete"
Select Temporary Internet Files, Cookies, History, Download History, and Passwords
Close the browser, and then reopen it.
Click your menu (upper right, 3 horizontal lines) and select History.
Select Clear Recent History.
Select the Time Range to clear (drop-down menu). Select "Everything" to clear all cache.
Click Details to choose what history elements to clear (cache, cookies, browsing and download history, active logins).
Click the Clear Now button.
Click the Customize button (right of the address bar, looks like 3 horizontal lines).
Click "Clear all browsing data..."
Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data).
You can choose the period of time for which you want to clear cached information from the Clear data from this period drop-down menu. To clear your entire cache, select "the beginning of time."
Click "Clear browsing data"
Exit Chrome and then re-launch Chrome.
When Safari is open, choose the History menu from the top of your screen.
Select "Clear history & website data" and choose to clear everything.
Quit Safari, then reopen it.