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State Library's LIS Collection

How to Request Materials
If you would like to request this or other materials from the State Library of Kansas, please use your library’s established interlibrary loan process. This collection is supported in part by the Institute of Museum and Library Services through the Library Services and Technology Act, administered by the State Library of Kansas.

Oct 16

Customer Service in Libraries: Best Practices (2013)

Posted on October 16, 2014 at 12:00 AM by Brian Herder


Customer Service in Libraries

Customer Service in Libraries: Best Practices (2013)

Edited by Chris Harmon and Michael Messina

Item Number: 978-0-8108-8749-7

Publisher: Scarecrow Press, Inc.


In Customer Service in Libraries, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models adaptable for any library to micro-approaches that emphasize excellent user-focused technology planning, picture-book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making the library a great resource for homeschoolers.

As past Public Library Association president Audra Caplan writes in her introduction, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy, and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.

Oct 16

Digital Literacy and Digital Inclusion: Information Policy and the Public Library (2014)

Posted on October 16, 2014 at 12:00 AM by Brian Herder


Digital Literacy and Digital Inclusion

Digital Literacy and Digital Inclusion: Information Policy and the Public Library

Kim M. Thompson, Ed.

Item Number: 978-0-8108-9271-2

Publisher: Rowman & Littlefield


This book examines the interrelations between digital literacy, digital inclusion, and public policy, emphasizing the impacts of these policy decisions on the ability of individuals and communities to successfully participate in the information society. It is the first detailed consideration of digital literacy and digital inclusion as policy problems and as core issues in information policy and libraries. The unique features of this book include drawing together the key themes and findings from the discourse on digital literacy and digital inclusion widely spread among many fields; analyzing digital literacy and digital inclusion as policy issues, both being driven and regulated by policy; providing recommendation to inform practice in libraries; and providing policy recommendations to improve the creation and implementation of policy instruments that promote digital literacy and digital inclusion.

Oct 16

Making the Most of the Cloud (2014)

Posted on October 16, 2014 at 12:00 AM by Brian Herder


Making the Most of the Cloud

Making the Most of the Cloud (2014)

Robin Hastings

Item Number: 978-0-8108-9109-8

Publisher: The Scarecrow Press, Inc.



"A great resource for any library looking to the cloud for solutions." - Louis Alcorn, reference technology librarian, West Des Moines Public Library

"Hastings brilliantly demystifies and explains cloud concepts in plain English so that all readers can make informed decisions about cloud software access, services, and security. Making the Most of the Cloud should be required reading for all library staff." - Maurice Coleman, host/producer, T Is for Training, and author, Crash Course in Presentations

"Making the Most of the Cloud is a must-have for small libraries. Make sure to put this in your toolkit!" - Jezmynne Dene, director, Portneuf District Library, Idaho

Cloud computing can be confusing--the number and types of services that are available through "the cloud" are growing daily. Making the Most of the Cloud: How to Choose and Implement the Best Services for Your Library takes you through some of the more popular cloud services in libraries and breaks down what you need to know to pick the best one for your library.