Windows: No space on disk or device not connected properly.
Usually, this error is because your computer has not received the a required Digital Rights Management update. Your computer needs this upgrade to play protected format files (like a lot of audiobooks). Please close your OneClickdigital Media Manager, then do these steps:

1. Click on this sample audio file: http://go.microsoft.com/fwlink/?LinkID=166118
2. Click Open - Windows Media Player will open and want to play the file. It will notice that your DRM is out of date.
3. Click Upgrade if prompted - this will process. When finished, the sample file will play and that is a sign of success.

Note: sometimes, the update screen does not appear but the updating message flashes across the Windows Media Player. If the sample file plays, reopen Media Manager and attempt to "Play" the problem book to check it.

DBE-OneClick Help

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1. Windows: No space on disk or device not connected properly.
2. Changed password, now cannot log in to software or app.
3. App Login: what library name do I set?
4. Mac: some books will not work.
5. Windows 8 Specific Problems
6. Media Manager is blank, or wants to upgrade over and over.
7. Bad file found: other books work, just not this one.