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Windows Uninstall Instructions:1. Go to your Control Panel. 2. Find "Programs"3. Select "Uninstall a Program." The list that comes up may take a minute to pull up. 4. Find "OneClickdigital Media Manager" in the list. Click on it once to highlight it, then choose "Uninstall" or "Remove." 5. Follow any prompts your computer gives you to uninstall the program. 6. Check for and delete any files and folders left over from OneClick: ---Go to "Documents/My Documents" then "Media." (not "My Media"). Delete this folder, it is where OneClick stores the files downloaded for books, old logins, updates, etc. ---Go to "Computer," click on your "C Drive" then "Programs" (if you have a "Program Files (x86)" use this). If there is a "OneClickdigital" and/or "Recorded Books" folder delete these.
Mac Uninstall Instructions:1. Open "Finder."2. Select "Applications."3. Find "OneClickdigital" in the list of applications.4. Drag this application to the trash.
When you have fully uninstalled the program, reinstall it. There are install links on the First-Time Users page.
You should be able to reopen the software now and login.
If you have been using OneClick regularly and this is suddenly happening, it is most likely a software glitch. Try this first: 1. Close the OneClickdigital Media Manager on your computer.2. Go to the Documents folder. Find the Media folder (not My Media) and delete this folder. The Media Manager makes this folder on your computer.
If that does not work, there could be a corrupt folder on your MP3 player instead. This is most likely if you use more than one computer to transfer to your device: 1. Connect your MP3 to the computer and open its internal storage (browse files). 2. Find the folder called "eAudiobooks" and delete it (if there are multiples, delete all). This is the folder the OneClickdigital software makes on your device while transferring books. It will make a new one the next time you transfer a book.
---Title---Author---How you were attempting to use the book (on Windows computer, or mobile app on an iPhone). Sometimes a glitch in book files only shows up on one version of the software.---If you want to be notified when the book is fixed (some people do not).Books can have corrupt files or be out of order on the server. Depending on the publisher of the audiobook this may take some time to resolve. Thank you for taking the time to report this.