Media Manager is blank, or wants to upgrade over and over.
By blank, we mean that the checkouts section does not show any books, despite having current checkouts, and you've tried closing and reopening the software.

Windows Uninstall Instructions:
1. Go to your Control Panel.
2. Find "Programs"
3. Select "Uninstall a Program." The list that comes up may take a minute to pull up.
4. Find "OneClickdigital Media Manager" in the list. Click on it once to highlight it, then choose "Uninstall" or "Remove."
5. Follow any prompts your computer gives you to uninstall the program.
6. Check for and delete any files and folders left over from OneClick:
---Go to "Documents/My Documents" then "Media." (not "My Media"). Delete this folder, it is where OneClick stores the files downloaded for books, old logins, updates, etc.
---Go to "Computer," click on your "C Drive" then "Programs" (if you have a "Program Files (x86)" use this). If there is a "OneClickdigital" and/or "Recorded Books" folder delete these.

Mac Uninstall Instructions:
1. Open "Finder."
2. Select "Applications."
3. Find "OneClickdigital" in the list of applications.
4. Drag this application to the trash.

When you have fully uninstalled the program, reinstall it. There are install links on the Software & Apps page.

DBE-OneClick Help

Show All Answers

1. Windows: No space on disk or device not connected properly.
2. Changed password, now cannot log in to software or app.
3. App Login: what library name do I set?
4. Mac: some books will not work.
5. Windows 8 Specific Problems
6. Media Manager is blank, or wants to upgrade over and over.
7. Bad file found: other books work, just not this one.