Media Manager is blank, or wants to upgrade over and over.
By blank, we mean that the checkouts section does not show any books, despite having current checkouts, and you've tried closing and reopening the software.

Windows Uninstall Instructions:
1. Go to your Control Panel.
2. Find "Programs"
3. Select "Uninstall a Program." The list that comes up may take a minute to pull up.
4. Find "OneClickdigital Media Manager" in the list. Click on it once to highlight it, then choose "Uninstall" or "Remove."
5. Follow any prompts your computer gives you to uninstall the program.
6. Check for and delete any files and folders left over from OneClick:
---Go to "Documents/My Documents" then "Media." (not "My Media"). Delete this folder, it is where OneClick stores the files downloaded for books, old logins, updates, etc.
---Go to "Computer," click on your "C Drive" then "Programs" (if you have a "Program Files (x86)" use this). If there is a "OneClickdigital" and/or "Recorded Books" folder delete these.

Mac Uninstall Instructions:
1. Open "Finder."
2. Select "Applications."
3. Find "OneClickdigital" in the list of applications.
4. Drag this application to the trash.

When you have fully uninstalled the program, reinstall it. There are install links on the Software & Apps page.

Show All Answers

1. Changed password, now cannot log in to software or app.
2. MP3 Transfer - can't use protected books?
3. MP3 Transfer: no disk space/device not connected error.
4. App Login: what library name do I set?
5. Windows: system error MSVCR100.dll is missing?
6. Media Manager is blank, or wants to upgrade over and over.
7. Bad file found: other books work, just not this one.