Show All Answers
1. Click on this sample audio file: http://go.microsoft.com/fwlink/?LinkID=1661182. Click Open - Windows Media Player will open and want to play the file. It will notice that your DRM is out of date. 3. Click Upgrade if prompted - this will process. When finished, the sample file will play and that is a sign of success.
Note: sometimes, the update screen does not appear but the updating message flashes across the Windows Media Player. If the sample file plays, reopen Media Manager and attempt to "Play" the problem book to check it.
Mobile App - best thing to do to restart the device. Hold down the power button until the device asks if you mean to power off. Confirm this, and turn it back on after a minute or two. You should be able to successfully type in your new password now. Remember, the Library name to use in the app is "State Library of Kansas." You can just start typing Kansas to be able to select this. OneClick Media Manager for Windows: 1. Close the Media Manager. 2. On your computer, go to Start and open the Documents folder.3. Open the Media folder (not My Media). This is where the software stores files for operation. 4. Find the file that starts with your username and then says "State Library of Kansas." Delete this file -- if there are multiples, delete all. 5. Open the Media Manager. The login fields will be completely blank, and will accept your username & new password.
1. Go to your Control Panel. One way to do this: from the desktop, open the right side panel and click on "settings."2. Go to Programs. Under Default Programs, choose "Make a file type always open in a specific program."3. A long list of file types will open. It may take a minute or two to load. 4. Do this process for both the .MP3 and .WMA file types: ---Click on the name of the file type. ---Click "Change program..."---Select "Windows Media Player"---Click OK to finish.MP3 Player Issue (not iPods) If it worked fine with OneClick on Windows 7, Vista, or XP, but can't transfer since getting Windows 8. For some reason, the folder created by the software from an older Windows version cannot be transferred into with Windows 8. If you use different versions of Windows computers, you may need to delete this folder pretty regularly.
1. Connect your MP3 player to the computer.2. Access the storage on the device (may need to go to Computer -> name of device).3. Inside the storage will be a folder called eAudiobooks -- delete this. If there is more than one, delete them all. 4. Try to transfer again.
Windows Uninstall Instructions:1. Go to your Control Panel. 2. Find "Programs"3. Select "Uninstall a Program." The list that comes up may take a minute to pull up. 4. Find "OneClickdigital Media Manager" in the list. Click on it once to highlight it, then choose "Uninstall" or "Remove." 5. Follow any prompts your computer gives you to uninstall the program. 6. Check for and delete any files and folders left over from OneClick: ---Go to "Documents/My Documents" then "Media." (not "My Media"). Delete this folder, it is where OneClick stores the files downloaded for books, old logins, updates, etc. ---Go to "Computer," click on your "C Drive" then "Programs" (if you have a "Program Files (x86)" use this). If there is a "OneClickdigital" and/or "Recorded Books" folder delete these.
Mac Uninstall Instructions:1. Open "Finder."2. Select "Applications."3. Find "OneClickdigital" in the list of applications.4. Drag this application to the trash.
When you have fully uninstalled the program, reinstall it. There are install links on the Software & Apps page.
---Title---Author---How you were attempting to use the book (on Windows computer, or mobile app on an iPhone). Sometimes a glitch in book files only shows up on one version of the software.---If you want to be notified when the book is fixed (some people do not).Books can have corrupt files or be out of order on the server. Depending on the publisher of the audiobook this may take some time to resolve. Thank you for taking the time to report this.