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2014-7-30T10:00 AMJuly 30, 10:00 AM - 11:00 AM
In this monthly feature of NCompass Live, the NLC’s Technology Innovation Librarian, Michael Sauers, will discuss the tech news of the month and share new and exciting tech for your library. There will also be plenty of time in each episode for you to ask your tech questions. So, bring your questions with you, or send them in ahead of time, and Michael will have your answers.
2014-7-30T12:00 PMJuly 30, 12:00 PM - 1:00 PM
You’ve heard of employee engagement, but how do you take it from an idea to an actionable plan? SilkRoad is pleased to partner with Bob Kelleher for the virtual book launch of his latest work, Employee Engagement for Dummies! From the author of Louder Than Words and Creativeship comes this all-inclusive, step-by-step guide to all things employee engagement. Join us as Bob takes attendees on a journey through his brand new book. He’ll explain concepts that will help you foster employee engagement, a concept that furthers an organization's interests through ensuring that employees remain involved in, committed to, and fulfilled by their work.
"There is one Internet. It must be fast, robust and it must be open. The prospect of a gate keeper choosing winners and losers on the Internet is unacceptable...." – FCC Chairman Tom Wheeler. The addresses what, until now, has been a given - that with an Internet connection, anyone has access to all information available via an Internet Service Provider. That changed in January 2014 when a major court decision stripped the FCC of its power to enforce network neutrality protections, providing an opening for telecom companies to begin exploiting technologies by monitoring and controlling data sent via their networks. In this webinar co-coordinated with the GLA Governmental Relations Committee, Emily Almond, Director of Information Technology for the Georgia Public Library Service, will explore the implications of the current state of net neutrality.
2014-7-30T1:00 PMJuly 30, 1:00 PM - 2:00 PM
Bringing mobile devices into adult library programs can be an excellent way to promote library e-media and teach digital literacy skills. 43 percent of adults own a tablet or e-reader, and 91 percent own a cell phone. Libraries can help meet the need and demand for mobile-device assistance through creative programming. Come to this free webinar to gain ideas for integrating mobile-devices into new and existing adult programs.
In this webinar: Learn what a makerspace is and what it could mean for your library users. Discover the process/resources Chad Mairn used for the creation of St. Petersburg College’s Innovation Lab. Gain an appreciation as to what other libraries and other institutions are doing in this new exciting space. Acquire numerous programming ideas to help foster creativity and learning.
2014-7-31T1:00 PMJuly 31, 1:00 PM - 2:00 PM
Many of us have to deal with angry or customers as part of our work, and it’s rarely easy. Most library employees will tell you that only a small percentage of their customers that are truly angry, yet they seem to be some of the most “memorable” customers that visit the library. When we know what to say and, more importantly, how to say it, we may be able to save the situation. How we respond can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize your library again. Sometimes, we can even end up with a better relationship with our customer than we had before. Join Andrew Sanderbeck for this interactive and fun webinar and be even more prepared for the next Angry Customer that comes your way!