Show All Answers
Date, time, and time zone are very important for communication with ebook servers! On your device, access Settings and select "Date & Time." Check these: --Date --Time - must be exact as possible. --Time Zone - should be US Central Time zone for Kansas users. Do not use the same GMT -6 or -5 zone with a non-US country or city name attached. Not all countries do Daylight Savings Time or do DST on the same schedule as the US. You may need to re-check the time after fixing the time zone!
3M Adobe Reset Form
Windows 8: -Go to the desktop area.-Hold down the Windows key on your keyboard (looks like a flag, usually near Alt) and press R.-This opens the "Run" box, enter exactly %appdata% and hit enter on your keyboard. -This should pull up a list of folders. One will be for the 3M Cloud Library. Delete this folder. -Once this is done, close the window you have open, and reopen 3M Cloud Library. You should have to log in.
Windows 7 or Windows Vista: -Go to the Start Menu.-In the Search programs and files box, enter exactly %appdata% and hit enter on your keyboard. -This should pull up a list of folders. One will be for the 3M Cloud Library. Delete this folder. -Once this is done, close the window you have open, and try reopening 3M Cloud Library. You should have to log in.
Windows XP: -Go to Start.-Click on "Run."-This should pull up a small box with a search field. Type exactly %appdata% and hit enter.-This should pull up a list of folders. One will be for the 3M Cloud Library. Delete this folder. -Once this is done, close the window you have open, and reopen 3M Cloud Library. You should have to log in.
Before doing this, we would close 3M Cloud Library on your computer (to keep it out of the way) AND delete the copy of the ebook(s) from your Nook. You can transfer a fresh copy after the fix.
1. Go to the Adobe Digital Editions download page. Download & install the proper version for your computer (Windows or Mac). 2. When ADE is installed, open it. The software will see that you are already using Adobe security on 3M and match it. 3. Plug your Nook into the computer. ADE will recognize it and show the name of your Nook under "Devices" on the left side.4. ADE may have automatically updated Adobe security on the Nook when it recognized the device, but check by: -Click the name of your Nook (under Devices) once to select it. -Click the gear icon for the Devices area. -This shows a menu. Select "Authorize device." If you cannot click this, then ADE did automatically update the device. If you can click it, doing so finishes the setup.
You may now close Adobe Digital Editions, reopen 3M Cloud Library, and transfer a new copy of the book to your Nook.
Android devices without Google Play Store access have a workaround to load the 3M app, so if this is your issue see this instructions page.
If you do not have a computer, or do not want to transfer books from computer to device, please realize that another ebooks system will likely work normally for your device. Please see the Android notes page for the full list of app compatibility and notes for systems that have an option for older devices.
If you do not have a computer, or do not want to transfer books from computer to device, please realize that Enki & Freading will work normally with your device. Click here to go back to the Digital Books main page.
Note: if you fully downloaded the book into Adobe Digital Editions on your computer, the app MUST be using the same Adobe ID as your Adobe Digital Editions for this to work. You do not need to worry about this if you just checked out the book but did not fully download.
Freading - ReDownload Book-On your device, go to any State Library page (http://kslib.info) and click the Library eCard Login in the top blue banner. -Sign in with your Kansas Library eCard, and click the Freading website access link. -Once at the Freading page, choose "My Downloads." This is your checkout history.-Tap the 'redownload' link for the book. Your browser should prompt you to open the book in the ereader app, confirm this.
Enki - Download Book-On your device, go to the Enki site (http://ksl.enkilibrary.org) and log in with your Kansas Library eCard. -Go to "My Account." -Each checked out book will have a download button, tap it. http://ksl.enkilibrary.org/ Your browser should prompt you to open the book in the ereader app, confirm this.
Windows 8: Associate a File Type to Adobe Digital Editions1. Open your right-side menu, and select Settings then Control Panel. 2. Go to Programs, Default Programs, and select "Make a file type always open in a specific program."3. Find .acsm in the file extensions list. Click it one time to select it.4. Click the "Change program" button above the list.5. An "Open with" box will come up. Select Adobe Digital Editions from the list of programs recommended.6. Click OK. Your ebooks should now default to opening in Adobe Digital Editions.
Windows Vista or 7: Associate File Type to Adobe Digital Editions1. On your computer, go to Start, then Control Panel.2. Select Programs, then Default Programs.3. Open "Associate a file type or protocol with a program." This window may take a minute to load, it contains a lot of information.4. Find .acsm in the file extensions list. Click it one time to select it.5. Click the "Change program" button above the list.6. An "Open with" box will come up. Select Adobe Digital Editions from the list of programs recommended. Note: if ADE is not listed, please double-check that it is installed on your computer, or use the "Browse" button to find and select it.7. Click OK. Your ebooks should now default to opening in Adobe Digital Editions.
Windows XP: Associate File Type to Adobe Digital Editions1. Open 'My Computer' and select Tools menu > Folder Options. The 'Folder Options' dialog box is displayed.2. Select the 'File Types' tab. A list of all file types will be displayed--this may take a minute to fully generate. 3. Select '.acsm' in the file extentions list and click the 'Change' button.4. Select 'Adobe Digital Editions' and click 'OK'. Adobe Digital Editions is now set to open ACSM files.
Mac Computers: 1. In Finder, select the Downloads folder. 2. Scroll down and find the .acsm file (this was the attempted book download). 3. Hold down the Control key, and click on the .acsm file. 4. This opens a small menu - choose "Always open with..." and set to Adobe Digital Editions.
Older Macs - if "always open with" is not an option - start as above then: 4. Select "Open" then "Other." 5. A new window opens. Select Adobe Digital Editions from the list and check the "Always open with" box.
-Make sure your current Adobe Digital Editions program is closed.-Go to the Adobe Digital Editions download page. -Choose the correct installer for your computer (Windows or Mac). Download & install the file as you normally would if this was new software.-As installation nears the end, the installer it will ask permission to migrate all data from the old Adobe Digital Editions version and uninstall it. Say yes to this! You do not need to do anything else.
Adobe Support phone: 800-833-6687 Monday-Friday, open 5am-7pm PST.
If you have trouble getting a hold of them, the State Library can contact them for you. Send your request to: email@example.com
Uninstalling/Reinstalling AppIf restart does not work. 1. Go to the home screen of your device, and hold down on the misbehaving app until it starts to "wiggle."2. A black X will appear on the corner of your app. Tap this to delete it.3. Tap your home key to exit deletion mode.4. Reinstall the app from your App Store. If you need instructions on doing this, see the Tutorials page.
Apps for 3M Cloud Library or OneClickdigital - checkouts will reappear after login to the app. BlueFire App for Enki or Freading - download a fresh copy of the book from My Account (Enki) or My Downloads (Freading).
Uninstalling/Reinstalling App (If restart does not work.) 1. Go into Settings. 2. Select Apps or Applications. 3. Select the misbehaving app from the list, and tap the "uninstall" button. 4. Reinstall the app from your Play Store. If you need instructions on doing this, see the Tutorials page.
Uninstalling/Reinstalling App (If restart does not work.) 1. Go into Settings. 2. Select Apps or Applications. 3. Select the misbehaving app from the list, and tap the "uninstall" button. 4. Reinstall the app. If you need instructions on doing this, see the Tutorials page.
Apps for 3M Cloud Library or OneClickdigital - checkouts will reappear after login to the app. Aldiko App for Enki or Freading - download a fresh copy of the book from My Account (Enki) or My Downloads (Freading).
3M Cloud Library App - open each book once before leaving the connection zone to ensure it downloaded. If the app continues to put a "no server connection" bar over your book, put the device into airplane mode while reading (stops app from trying to reconnect to servers).
Freading, BlueFire, Aldiko Apps for Freading & Enki - once your book has downloaded to the app, nothing special is required.
OneClickdigital App - the Download All button can be used to instigate download of all audiobooks checked out. Each book's status will switch to "downloaded" after all chapters are complete. Once downloaded, the book will be able to play regardless of connection.
Please note that TumbleBooks, BookFlix, & Unite for Literacy are in-browser only, and require an internet connection.
Once your book is past the due date, you will get this message. Depending on the service, you can either renew the book or check it out again (if no one else is waiting on it). It is best to take note of where you are in the book, delete the old copy from the ereader/MP3 player, and then transfer a new copy (which has the new due date attached).
If you get this message and your book is a new checkout, it probably just did not transfer properly. Delete the 'bad' copy from your device and transfer a new one.
1. In the top blue plaid banner of the site, find the "Choose" box that currently has "English" selected in it. 2. Tap this box -- one of the "languages" is "mobile." 3. Select "mobile" and tap the "go" button. The site will now be in mobile format.
Not the real problem? You probably need to clear your browser's cache. This fixes: -Some devices ask you if you want the mobile version of the site the first time you access TumbleBooks. If you answered "no," your device has remembered that. -You have confirmed that you are on the mobile version of the site, and books still don't work.
Clear the Browser's Temporary Files or Cache (most common)A lot of leftover "junk" can build up as you use the internet, and interfere with normal functions. Since Tumblebooks play directly in your internet window, clearing out these files usually clears up an access problem. If you do not know where to find this option, see this page. It details how to do this for various brands of browser.
TumbleBooks - Update Flash PlayerTumblebooks need Flash to run. Usually your internet browser will prompt you to update it if necessary, but if you accidentally closed the message or otherwise missed it:1. Go to the Install Flash Player site. http://get.adobe.com/flashplayer/2. UNCHECK the promotional offer in the gray box.3. Download & install Flash as prompted by your computer. 4. Close and reopen your internet browser before attempting to use the Tumblebook again.
Also Consider:---When was the last time you restarted your computer? We recommend restarting about once a week. This helps your computer start fresh in a new usage session. ---Have you kept up with your computer's required updates? Missing updates often leads to a variety of problems, which will be compounded over time.
As of 7/17/15, Oneclickdigital was able to skirt this problem for iPods, as iTunes is involved in transferring the book to iPods.
We'll be discussing this with OneClickdigital, and seeing what can be done. We've posted a little more about this on the Statewide Services blog (below) and you can see we've changed the directions for transferring to MP3 players to include only books that are the Non-Protected type. Statewide Services Blog Post
Check Media Manager Preferences: 1. Open OneClickdigital Media Manager and click "Preferences" in the upper left. 2. Automatically download - your choice, we prefer No.3. iTunes detection - No 4. Use MP3 format - Yes. 5. Click "Update." Transfer wait time does not need to be set, this is also for iPods.
Folder on Device Corrupt: 1. Connect your MP3 to the computer and open its internal storage (browse files). 2. Find the folder called "eAudiobooks" and delete it (if there are multiples, delete all). This is the folder the OneClickdigital software makes on your device while transferring books. It will make a new one the next time you transfer a book.
This second option is more likely if you use more than one computer to transfer books to your MP3 player. If you use computers with different versions of Windows (like Windows 8 and 7) with your MP3 player, you may find you need to delete this folder fairly often.
Please close the OneClickdigital Media Manager and do this, it will revive the correct Microsoft files.
1. Go to: http://www.microsoft.com/en-us/download/details.aspx?id=306792. Click Download3. Select file version: VSU_4\vcredist_x86.exe4. Click Next5. Click Save File6. Click Run - once file is finished installing you can reopen Media Manager & use audiobooks again.
Windows Uninstall Instructions:1. Go to your Control Panel. 2. Find "Programs"3. Select "Uninstall a Program." The list that comes up may take a minute to pull up. 4. Find "OneClickdigital Media Manager" in the list. Click on it once to highlight it, then choose "Uninstall" or "Remove." 5. Follow any prompts your computer gives you to uninstall the program. 6. Check for and delete any files and folders left over from OneClick: ---Go to "Documents/My Documents" then "Media." (not "My Media"). Delete this folder, it is where OneClick stores the files downloaded for books, old logins, updates, etc. ---Go to "Computer," click on your "C Drive" then "Programs" (if you have a "Program Files (x86)" use this). If there is a "OneClickdigital" and/or "Recorded Books" folder delete these.
Mac Uninstall Instructions:1. Open "Finder."2. Select "Applications."3. Find "OneClickdigital" in the list of applications.4. Drag this application to the trash.
When you have fully uninstalled the program, reinstall it. There are install links on the Software & Apps page.
---Title---Author---How you were attempting to use the book (on Windows computer, or mobile app on an iPhone). Sometimes a glitch in book files only shows up on one version of the software.---If you want to be notified when the book is fixed (some people do not).Books can have corrupt files or be out of order on the server. Depending on the publisher of the audiobook this may take some time to resolve. Thank you for taking the time to report this.
The Kansas Library eCard is only for accessing online materials available for all residents of Kansas, and is separate from your local library card used to checkout physical books.
If you do not have a card yet, most people can get in to the kids ebooks without login, or you can look at the recommended free book sites on our main page.
OneClickdigital Audiobooks: 21 day checkout, please return book if you finish it early; can have 10 books checked out at a time. System will let you renew a book for 21 more days if no one is waiting on hold after you.
3M Cloud Library eBooks: 14 day checkout, please return book if you finish it early; can have 5 books checked out at a time. No renew feature, but you can checkout a book again immediately if no one else was on hold for it.
Enki Library eBooks: 21 day checkout, can return early; up to 10 checkouts at a time. No renew feature, but can checkout a book again immediately if no one else is on hold for it.
Freading ebooks: 14 day checkout, it works by a "checkout allowance" that gives you 5 checkouts per week. Unused checkouts roll over for up to 4 weeks. If book expires before you finish reading, just download a new copy.
Total BooX ebooks: these checkouts do not expire in your app. At this time there is no limit to how much you can checkout at a time.
Britannica E-STAX: no actual checkouts, use as many books as you like. There is an optional download of books for offline use, those files will expire after about 2 months, but you can redownload immediately if still using the book.
Digital Storybooks: no actual checkout, no limits.
If you are experiencing an error outside of business hours, please see the Digital Book Help Notes page for the most common issues.
Optional: provide an email to have the system send your card's details by email instead of using the paper card.
Cards work regardless of your location, including overseas.
To renew, simply inquire at your nearest public, academic, or school library. The staff will renew your account.
A sound card and some form of audio output (e.g., speakers or headphones). A microphone connected to or embedded in your computer. (If you just want to use the text chat option rather than speak verbally, the microphone isn’t required.)
For best results, a high-speed Internet connection is helpful as well.