Show All Answers
1. In the top blue plaid banner of the site, find the "Choose" box that currently has "English" selected in it. 2. Tap this box -- one of the "languages" is "mobile." 3. Select "mobile" and tap the "go" button. The site will now be in mobile format.
Not the real problem? You probably need to clear your browser's cache. This fixes: -Some devices ask you if you want the mobile version of the site the first time you access TumbleBooks. If you answered "no," your device has remembered that. -You have confirmed that you are on the mobile version of the site, and books still don't work.
Clear the Browser's Temporary Files or Cache (most common)A lot of leftover "junk" can build up as you use the internet, and interfere with normal functions. Since Tumblebooks play directly in your internet window, clearing out these files usually clears up an access problem. If you do not know where to find this option, see this page. It details how to do this for various brands of browser.
TumbleBooks - Update Flash PlayerTumblebooks need Flash to run. Usually your internet browser will prompt you to update it if necessary, but if you accidentally closed the message or otherwise missed it:1. Go to the Install Flash Player site. http://get.adobe.com/flashplayer/2. UNCHECK the promotional offer in the gray box.3. Download & install Flash as prompted by your computer. 4. Close and reopen your internet browser before attempting to use the Tumblebook again.
Also Consider:---When was the last time you restarted your computer? We recommend restarting about once a week. This helps your computer start fresh in a new usage session. ---Have you kept up with your computer's required updates? Missing updates often leads to a variety of problems, which will be compounded over time.