Digital Help

OneClickDigital Audiobooks

Beginning Questions:

1. Do I need to check my settings? This is the most common cause of transfer and download errors! See the recommended settings for Windows Media Manager, Mac Media Manager, and those doing the Manual Download Option.

2. Did I miss an update to Media Manager?  View your version of Media Manager by looking in the lower right corner, inside the border. See Update or Uninstall/reinstall Media Manager instructions if you are behind. 
♦ Windows current version is: 2.0.3.57  
♦ Mac current version is: 1.2.2. 

3. Is my device compatible? Please realize that Mac Media Manager can only transfer to Apple devices. Windows Media Manager can currently transfer to the devices listed here. Device not listed? For Windows Vista & 7, try this workaround.

Accounts:

• Forgot username, password, or both.

• Cannot remember if I registered for OneClickdigital.

• I accidentally created a second account.

General Media Manager: 

• iTunes keeps popping up, but I am not using an Apple device.

• Vista Error: Media Manager gives error message that it has to close, but then continues to download/transfer the books as normal.

• Media Manager is blank, obviously outdated, or wants me to install the same update every time I open it--directions on forcing an update or uninstalling/reinstalling.

• My Media Manager is from February 2012 or older, how do I get the newest version (uninstall directions for older versions)?

Transfer Issues:

• Apple error: manually manage music and video needed.

• Apple error: transfer times out and gives error "unhandled exception" half-way through the book.

• Error: "No space on device or device not connected properly."  Book may/may not play in the Media Manager (Windows Media Player  security update problem).

• Error Message: "There is a problem creating the title folder." (will not transfer to device).

On the Device: 

•  Book is out of order on the device when I play it.

• When I try to play the book, the player says it is expired, no longer have rights to it, or that I need to sync my device to continue the subscription.

• How to delete a book from the player when finished. 

• Cannot transfer, device does not support playback of protected media/music/files.

Apple App:

• App appears frozen: please try Apple's App Troubleshooting steps 4-5 to correct this problem. 

• Left my connection zone (wifi, 3/4G), and the book stopped playing.  

• I have lost my Apple ID login information.  Apple's My Apple ID help page. 

3M Cloud Library eBooks

Beginning Questions:

1. If logging in is the problem, please make sure you are using the Kansas Library Card number, and inputting it correctly.

2. Is my 3M software or app updated?  Please check here.
♦ The 3M PC App (computer software) is on version 1.24.

General:

• Mobile Apps: does connection type matter (3/4G vs. wifi)?

• Error message: I have passed my Adobe ID / authorization limit of 6. 

Apple App:

• App appears frozen.  Please try the App Troubleshooting instructions from Apple (#4-5).

• I have lost my Apple ID login information.  Apple's My Apple ID help page. 

• Text size does not increase to large enough for my needs.  How to load an ebook to a different ebook reading app on the iPad.

Android App:

• App appears frozen, gives a retry message, or will not connect to servers (clear cache). 

• I have lost my Android Market/Google Play login information.  Go to the Google Play website and click sign in, then the "Can't access your account?" link. 

• How to move app to your SD card.

• Error message: digital rights management (DRM) or Adobe ID / authorization problem.

• Having trouble downloading the app.

• Instructions for Kindle Fire and some Android devices  Error: my tablet will not let the app download at all, or it does not work right.

PC App (software for Windows computers):

• Adobe ID or Adobe authorizations conflict messages for my  device/computer/various pieces of software. 

• Instrucions for Android tablets and the Kindle Fire to get books from the PC app (devices that will not work with the Android mobile app).

• eReader not compatible with the transfer?  Try this manual transfer.

• Error: "unable to transfer to device" with a new eReader.

• Device: book says that it cannot be opened/is expired.

• Device: how to delete a book from the eReader when finished.