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Digital Book eLending
Help & Frequent Questions
Help Notes & Frequent Questions
Do not see your question or problem listed?
For direct help from a real human being, contact the State Library's Online Services Help Desk:
audiobooks@ks.gov
800-432-3919
All Systems & Apps Troubleshooting
Lost login information!
iPad/iPhone Troubleshooting (all apps)
Android Troubleshooting (all apps)
Kindle Fire Troubleshooting (all apps)
Mobile Apps: if I leave the wifi/4G area, can I still use my books?
Device Error: Book expired / sync to continue.
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Frequent Questions
What library card do I need to use these books?
What is the difference between ebooks and audiobooks?
How long do books checkout?
Why do some books have holds lists?
How do I know if my device is compatible?
Can I request that you add a certain book on any of these services?
View All
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Cloud Library-Specific Notes
"Not allowed to checkout" or app closes & will not allow you to log back in.
Android: Server error when checking out/downloading book.
Windows: software won't stay open or not showing books.
Nook: Error dialog user not activated.
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RBdigital-Specific Notes
Changed password, now cannot log in to software or app.
Computer: Media Manager update fails or has stopped working normally.
Windows Media Manager: Books suddenly do not download OR the browse titles button is broken.
Windows: system error MSVCR100.dll is missing?
MP3 Transfer: no disk space/device not connected error.
Bad file found: other books work, just not this one.
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Freading or Enki - Specific Notes
Checked out a book on the computer, but wanted to use it on my tablet/smartphone instead.
Computer: book does not download to Adobe Digital Editions.
Computer: my Adobe Digital Editions seems to be an older version, how do I update?
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First Time User?
Instructions & Devices
eBooks for Kids
Help & Frequent Questions
Request a Book
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