Help Notes & Frequent Questions

Do not see your question or problem listed? 

For direct help from a real human being, contact the State Library's Online Services Help Desk: 
  • 800-432-3919
    • Please include:
      • Which service you're having trouble with (e.g. cloudLibrary, Freading)
      • Your device's make and model (e.g. Samsung S7 or Kindle Fire 8th Generation)
      • A brief description of your problem and what you've already done to try to fix it