Help Notes & Frequent Questions

Do not see your question or problem listed? 


For direct help from a real human being, contact the State Library's Online Services Help Desk: 
  • 800-432-3919
  • audiobooks@ks.gov
      • Please include:
      • Which service you're having trouble with (e.g. cloudLibrary, Freading)
      • Your device's make and model (e.g. Samsung S7 or Kindle Fire 8th Generation)
      • A brief description of your problem and what you've already done to try to fix it
  1. Lost login information!
  2. iPad/iPhone Troubleshooting (all apps)
  3. Android Troubleshooting (all apps)
  4. Kindle Fire Troubleshooting (all apps)
  5. Mobile Apps: if I leave the wifi/4G area, can I still use my books?
  1. What library card do I need to use these books?
  2. How long do books checkout?
  3. What is the difference between ebooks and audiobooks?
  4. Why do some books have holds lists?
  5. How do I know if my device is compatible?
  6. Can I request that you add a certain book on any of these services?
View All
  1. "Not allowed to checkout" or app closes & will not allow you to log back in.
  2. Android: Server error when checking out/downloading book.
  3. Windows: software won't stay open or not showing books.
  4. Nook: Error dialog user not activated.
  1. Checked out a book on the computer, but wanted to use it on my tablet/smartphone instead.
  2. Computer: book does not download to Adobe Digital Editions.
  3. Computer: my Adobe Digital Editions seems to be an older version, how do I update?