Clear Cache

Clearing your browser cache (aka temporary internet files) will clear out leftover junk associated with normal use.  It is a good thing to try if a website is suddenly not working properly. *Be aware that this will also clear any passwords or data you have asked your computer browser to save for you.*

If you needed instructions for a mobile device's browser instead, go here.

Microsoft Internet Explorer 9 - 11 (Windows 10, 8, 7, & Vista)

  • Click the Tools menu (either named tools or looks like a small gear on the upper right side).
  • Choose "Internet Options"
  • Under "Browsing History" click "Delete"
  • Select Temporary Internet Files, Cookies, History, Download History, and Passwords
  • Click Delete
  • Close the browser, and then reopen it.

Mozilla Firefox

  • Click your menu (upper right, 3 horizontal lines) and select History.
  • Select Clear Recent History.
  • Select the Time Range to clear (drop-down menu).  Select "Everything" to clear all cache.
  • Click Details to choose what history elements to clear (cache, cookies, browsing and download history, active logins).
  • Click the Clear Now button.

Google Chrome

  • Click the Customize button (right of the address bar, looks like 3 horizontal lines).
  • Select History
  • Click "Clear all browsing data..."
  • Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data).
  • You can choose the period of time for which you want to clear cached information from the Clear data from this period drop-down menu. To clear your entire cache, select "the beginning of time."
  • Click "Clear browsing data"
  • Close window.
  • Exit Chrome and then re-launch Chrome.
  • When Safari is open, choose the History menu from the top of your screen.
  • Select "Clear history & website data" and choose to clear everything.
  • Quit Safari, then reopen it.