The State Library of Kansas will be offering limited services until further notice to preserve the health and safety of our employees and patrons. Employees are working from home so phone services are limited. Please reach out at the following addresses if you need assistance but be advised there may be a delay for response.
email@example.com (general questions)
firstname.lastname@example.org (card renewal/password/online resources)
email@example.com (ebook/audiobook questions)
If you need to return items to the library, the Statehouse, along with the State Library will be closed. Please hold on to the items until further notice and we have reopening procedures in place. This includes items that we have borrowed for you from other libraries. Because the State Library does not invoke fines, there will be no fines for overdue items.
Kansas Library eCard - If your local library is conducting business (phone/email), they should be able to help you. If you are unable to contact your local library, email us at firstname.lastname@example.org to request help.
Online Resources (Databases and Skill Builders) will continue to be available to the extent our providers can maintain them. Please make the support and help functions they offer your first point of contact if you have difficulties.
Also be aware that if you reach these via the Kansas Library eCard, an expired card will not permit access until renewed. Be sure to try the links on the Online Resources page. They are designed to allow you access based on your IP address.
Digital Book eLending platforms will continue to be available, but may have minor issues related to increase of use. Please be aware that ebook accounts (cloudLibrary, Enki, Freading) require a current Kansas Library eCard. Cards that have expired will no longer permit access until renewed.
Kansas Talking Books Service is open and circulating materials, however our normal circulation process will be delayed. Staff are working remotely to return phone calls, answer emails, process book requests, troubleshoot machines, and add new patron accounts. Email us or call 800-362-0699 and follow the instructions to reach the appropriate individual.
The Legislative Hotline is available Monday through Friday, 8-5. As some of the staff are working remotely, calls may be returned later in the day or we may have reduced staffing in the office and you may need to leave a message. When you leave a message, please give your name and phone number slowly and repeat your number. Sometimes cell phones cut out and we can’t hear all of the numbers. You are also welcome to contact us through chat or by email from kslib.info/ask.
Other Resources such as the Kansas Library Catalog and Kansas Government Information Online Library will continue as above.
Kansas Library eCard - We are available to help if you need your administrative password.
SHAREit/KICNET: If your regional library system is operating, please contact them first. If they’re unavailable, please use the Customer Care form at Auto-Graphics. For "Product", use SHAREit; for "Module", use the specific area you are having issues with, such as Login, Advanced Search, Request Manager, etc.
As noted above, the providers of our online services are aware of our situation. They expect and are preparing for an increase in support requests from users who generally seek first help from a librarian. Please don’t give up on finding what you need without asking for help through the options on their sites.
There will be a certain amount of communication between the State Library and our providers until we fully reopen. The priority will be widespread issues that affect overall access, rather than individual user difficulties.
Esta guía de recursos está destinada a proporcionar recursos informativos de los CDC relacionados con COVID-19 en español. (This resource guide is intended to provide informational resources from the CDC related to COVID-19 in Spanish.) https://nnlm.gov/psr/guides/covid19_espanol