spacer

State Library's LIS Collection

How to Request Materials
If you would like to request this or other materials from the State Library of Kansas, please use your library’s established interlibrary loan process. This collection is supported in part by the Institute of Museum and Library Services through the Library Services and Technology Act, administered by the State Library of Kansas.

View All Posts

Nov 18

Putting the User First: 30 Strategies for Transforming Libraries (2014)

Posted on November 18, 2015 at 3:31 PM by Brian Herder


Putting the User First

Putting the User First: 30 Strategies for Transforming Libraries (2014)


Courtney Greene McDonald

American Library Association

978-0-8389-8732-2


User experience is everywhere. From your library’s website to the signage by the elevators, everything contributes to the overall user experience of our patrons. Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy. How best to identify, implement, and evaluate user-driven changes in order to improve physical and virtual services? The good news is that even small changes can make big headway. Putting the User First:30 Strategies for Transforming Library Services will give you 30 hands-on strategies and practical suggestions to enable you to begin transforming your library, library services, and even your personal practice to be more responsive, effective and user-centered today.