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Statewide Online Services News

Statewide Services covers Online Resources (databases), Digital Book eLending (ebooks, audiobooks, video storybooks) and the Kansas Library eCard. 

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Jun 13

OneClick: App Bookmarking & Mac Browse Errors (updated)

Posted on June 13, 2016 at 9:05 AM by Lianne Flax

This week two errors have cropped up with OneClickdigital that are not affecting all users of each device type, but are quite frustrating. Original post 6/10, updated 6/13 for Android note.

OneClickdigital is already working on both problems.  If you would like to be notified when they are fixed,  please let us know at  

Mobile Apps

Problem - mostly for iOS users: you've downloaded a book, and it came with multiple bookmarks you did not set already on the book.  When you pause the book the app does not remember your place and you cannot set bookmarks of your own.  Some people are experiencing this on all books they check out, others just one or two. 

Android users - may have bookmarks you did not set, but otherwise app is behaving normally (saving your place in book, etc.

If you are experiencing this issue: the first person that called in with this error had a good idea. She is taking a screenshot of her book screen when finished listening for the day, so she can refer back to the image in her photos to remember where she left off.  To take a screenshot, hold down the "home" button and the power button at the same time.

Mac Computers
Problem: when you click the "Browse Website" link in your Media Manager, it says you do not have the newest version of the app downloaded and fails to pull up the site to let you checkout more books.

If you are experiencing this issue: go directly to our OneClickdigital website in your Safari (or other browser) and login.  You will be able to checkout books as normal. Click the refresh button (arrows in a circle on the right side) in your Media Manager to import the new checkouts.

Tag(s): oneclickdigital