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Statewide Online Services News

Statewide Services covers Online Resources (databases), Digital Book eLending (ebooks, audiobooks, video storybooks) and the Kansas Library eCard. 

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Aug 17

OneClick: Android App Troubleshooting

Posted on August 17, 2016 at 2:21 PM by Lianne Flax

If your OneClick app is still not working, please clear your app's data.  Uninstall/reinstall is no longer deleting data saved for the app.

Android Devices - many devices:
  1. Go to the Settings icon on your device (not for the OneClick app).
  2. Go into Applications or Apps (older devices this is "Manage Applications)."
  3. Choose the app that is not working from the list.
  4. Tap the "clear data" or "clear app data" button.

Android Devices - newest devices, on Marshmallow:

  1. Go into the Settings app for your device (not the OneClick app).
  2. Choose "Applications"
  3. Choose OneClickdigital from the list, and then "Storage."
  4. Tap on the "clear data" option.
  5. Check that the permissions for the app to use the phone storage are ON.  A couple of people have found these to be off.

This results in a fresh login, if you've lost your username & password do the reset form. The OneClick system will email your username & give you a link to create a new password.