In order to make an impact with their users, library staff must be well trained and up-to-date. Training is often delivered by library managers, development officers and trainers who may have limited budgets with access to few resources. This accessible guide uses case studies and examples of best practice from public, school, academic, special, and government libraries to help library and information workers deliver excellent training. Aimed at helping experienced trainers, as well as those who are still developing their skills, Allan's book offers guidance on the design and delivery of effective training courses, including: