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Jan 10

Yes! On Demand: How to Create Winning, Customized Library Service (2017)

Posted on January 10, 2018 at 12:02 PM by Brian Herder

YES! On Demand


Yes! On Demand: How to Create Winning, Customized Library Service (2017)

Kathy L. Middleton

Libraries Unlimited

978-1440848537


Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.

• Helps librarians build a happy and loyal patron base

• Offers practical advice and guidelines for implementing a transformative customer-service model

• Provides a big picture on customer service, allowing readers to rethink their approach

• Explains why administrators must release some control, allowing staff to use their own judgment and sometimes break with standard policies and procedures

• Empowers library staff and relieves administrators of burdens of bureaucracy and micro-management