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If you would like to request this or other materials from the State Library of Kansas, please use your library’s established interlibrary loan process. This collection is supported in part by the Institute of Museum and Library Services through the Library Services and Technology Act, administered by the State Library of Kansas.

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Jan 10

Yes! On Demand: How to Create Winning, Customized Library Service (2017)

Posted on January 10, 2018 at 12:02 PM by Brian Herder

YES! On Demand

Yes! On Demand: How to Create Winning, Customized Library Service (2017)

Kathy L. Middleton

Libraries Unlimited


Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.

• Helps librarians build a happy and loyal patron base

• Offers practical advice and guidelines for implementing a transformative customer-service model

• Provides a big picture on customer service, allowing readers to rethink their approach

• Explains why administrators must release some control, allowing staff to use their own judgment and sometimes break with standard policies and procedures

• Empowers library staff and relieves administrators of burdens of bureaucracy and micro-management