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State Library's LIS Collection

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If you would like to request this or other materials from the State Library of Kansas, please use your library’s established interlibrary loan process. This collection is supported in part by the Institute of Museum and Library Services through the Library Services and Technology Act, administered by the State Library of Kansas.

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Mar 31

Pivoting during the Pandemic (2021)

Posted on March 31, 2021 at 10:37 AM by Brian Herder

Pivoting during the Pandemic

Pivoting during the Pandemic: Ideas for Serving Your Community Anytime, Anywhere (2021)

Kathleen M. Hughes and Jamie Santoro

ALA Editions

9780838949740



When the pandemic suddenly forced many public libraries to close their doors or limit patron access, library staff redoubled their efforts to serve their communities in every way possible. Demonstrating their resilience by quickly pivoting to new modes of service, public libraries are continuing to offer innovative yet practical ways to connect patrons to the information and services they need and enjoy. Offering real-life examples of what it means to be a 24/7 library, this collection from the Public Library Association (PLA) and ALA Editions shares how several libraries transitioned to virtual and socially-distanced services. No matter your library’s current situation or outlook for the future, you’ll be inspired to adapt their ideas to suit the needs of your own organization. Among the initiatives and topics explored are

  • homebound delivery;
  • citizen science programs;
  • virtual reference advice;
  • services to small businesses;
  • remote readers' advisory and book chats;
  • early literacy storytimes;
  • health services outreach;
  • tech guidance for patrons;
  • wifi hotspot lending; and
  • tips for social media and marketing.