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Date:
October 14, 2021
Time:
1:00 PM
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Making the Best of Bad Information

Thursday, October 14, 2021

We’ve all interacted with patrons who are insistent that their research path has led them to a fact when, in fact, it hasn’t. There have always been wild ideas around, but theories with very little evidence behind them are getting more traction in mainstream society and showing up more often in our libraries. How do we as library staff intervene in situations where our patrons have bad information, and is it our role to do so? How do we uphold values of privacy and intellectual freedom when our patrons have arrived at incorrect or detrimental information? We’ll look at the causes of the explosion of misinformation and how it coincides with mistrust of authoritative sources as well as discuss communication tips for talking to patrons.