Show All Answers

1. Lost login information!

For (Cloud Library, Enki, Freading) your login is: Library ID/Username = Kansas Library eCard number Password/Pin = birthdate in MMDDYYYY format (slashes optional). If you’ve lost your card, please click the eCard Login link above and fill out the "forgot" form. Your information will be emailed to you. Your local library can also look up your card information.

2. iPad/iPhone Troubleshooting (all apps)

This is what we try first when one of the digital book apps is not working properly on our iPad. It solves all general issues. Restart the Device: Restart your device about once a week for best performance. 1. Hold down the power button on the top right corner of the device until a "power off" message appears. 2. Swipe the power off slider to fully turn off the device. 3. Allow the device to be off for a minute or two before turning it back on and trying the app again. Uninstalling/Reinstalling App If restart does not work. 1. Go to the home screen of your device, and hold down on the misbehaving app until it starts to "wiggle." 2. A black X will appear on the corner of your app. Tap this to delete it. 3. Tap your home key to exit deletion mode. 4. Reinstall the app from your App Store. If you need instructions on doing this, see the Tutorials page. Apps for Cloud Library - checkouts will reappear after login to the app. Reader Apps for Enki or Freading - download a fresh copy of the book from My Account (Enki) or My Downloads (Freading).

3. Android Troubleshooting (all apps)

This is what we try first when one of the digital book apps is not working properly on our Android tablet. Re-try the app after each fix as you likely do not need to do all. Restart the Device: Restart your device about once a week for best performance. 1. Hold down the power button until a "power off" message appears. 2. Confirm that you want to power off. 3. Allow the device to be off for a minute or two before turning it back on and trying the app again. Clearing App Data: 1. Go into the Settings icon for the device (not the settings inside an app). 2. Choose Applications or Apps (some devices may also need to select Application Manager to continue). 3. Choose the app that is not working from the list. 4. Tap "clear data" or "clear app data" - if you do not see this button on the main screen tap "Storage." Uninstalling/Reinstalling App (If restart does not work.) 1. Go into Settings. 2. Select Apps or Applications. 3. Select the misbehaving app from the list, and tap the "uninstall" button. 4. Reinstall the app from your Play Store. If you need instructions on doing this, see the Tutorials page. Cloud Library- checkouts will reappear after login to the app. Enki or Freading - download a fresh copy of the book from My Account (Enki) or My Downloads (Freading).

4. Kindle Fire Troubleshooting (all apps)

Always try these two things first, they solve most general issues. Restart the Device: Restart your device about once a week for best performance. 1. Hold down the power button until a "power off" message appears. 2. Confirm that you want to power off. 3. Allow the device to be off for a minute or two before turning it back on and trying the app again. Uninstalling/Reinstalling App (If restart does not work.) 1. Go into Settings. 2. Select Apps or Applications. 3. Select the misbehaving app from the list, and tap the "uninstall" button. 4. Reinstall the app. If you need instructions on doing this, see the Tutorials page. Apps for Cloud Library - checkouts will reappear after login to the app.

5. Mobile Apps: if I leave the wifi/4G area, can I still use my books?

As long as you already have them checked out/downloaded, yes! Some notes: 

Cloud Library App - open each book once before leaving the connection zone to ensure it downloaded. If the app continues to put a "no server connection" bar over your book, put the device into airplane mode while reading (stops app from trying to reconnect to servers). 

Freading, Enki - once your book has downloaded to the app, nothing special is required, though we do like to open the book at least once to double-check it has downloaded before leaving the wifi area. 

Please note that BookFlix & Unite for Literacy are in-browser only, and require an internet connection.