1. Question the patron about the specific problem & take notes. 2. Test the item with a new battery OR for the chargeable devices, please make sure that the correct charger is being used and try charging it overnight. 3. If you decide the device is defective: - fill out the "defective or lost" form (link below) and print out a copy. -send the device(s) with their case & the form to the State Library (through the courier or mail).
Questions: 785-296-3296Defective or Lost Form
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1. send a message to KANILL-L with a GENERAL description of what you have (10 mystery Playaways, 5 YA, etc.) and ask for interested libraries to let you know what they'd like.
2. Once one or more libraries has expressed interest, let them know the titles and FPC numbers of what you have as well as your library code. --They should then create an ILL request from the record in Kansas Main* and remove all other lenders except your library. --Once you say SHIPPED to that request, the holding will change to the other library.
*It is ESSENTIAL that the request start from the record in Kansas Main, otherwise the request will go as a regular returnable ILL. If you notice that the holding in Kansas Main didn't change to the requesting library, ask them to complete the first request (Receive/Return/Check In) and start again with the record from Kansas Main.
Questions: 785-296-3296 Defective or Lost Form