September 7, 2017
September 14, 2017
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April 10, 2017, 11:00 AM - 12:00 PM
Sponsored by- Harvard Business Review
Every organization wants to raise its level of customer service. The question is how to do it. Customer service experts Jochen Wirtz and Ron Kaufman—who are researchers, consultants, and authors—recommend revolutionizing customer service by jettisoning several conventional practices and engaging in deep cultural changes.