March 27, 2018
April 12, 2018
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March 9, 2018, 10:00 AM
March 9, 2018, 1:00 PM - 2:00 PM
Sponsored by- Effectiveness Institute
Do you shy away from conflict? In organizations across the world conflict is avoided. Expectations go unmet, values are violated, and overall underperformance exists because people do not know how to effectively resolve issues without resorting to the use of power. This one hour session introduces you to concepts that enable you to begin to “integrate conflict” - to walk into it and effectively handle it - rather than avoid it.
Sponsored by- Booklist
Presenters John Gottfried and Katherine Pennavaria, co-authors of Providing Reference Services: A Practical Guide for Librarians, share field-tested tips for providing useful reference services, organizing staff efficiently, getting the word out effectively, and preparing for the kinds of demands reference services will likely face in the future.